Returns and Refunds

We hope that you will be 100% satisfied with your Cosy Paws products. Should you need to return any products then please arrange delivery to the following address:

Cosy Paws
22 The Coppice
West Yorkshire
WF14 0PG

We recommend that you return your items using a secure mailing company and choose the “signed for” option for delivery. Please ensure the Cosy Paws packing slip we sent you is returned with the goods.

The cost of returning the goods is the responsibility of the purchaser.

We are unable to refund any goods if they are not delivered back to us within 14 days.

All products returned must be in their original packaging with all tags attached. No product will be accepted if there is any damage, usage or there has been obvious contact with any animals (must be completely clean and free of hair.) If any item is returned to us in an unacceptable condition we reserve the right to not accept the returned package and the item(s) value will not be refunded.

If you have any queries regarding the above please do not hesitate to contact us via the website.

All refunds are made through PayPal.

Please note we are not able to refund delivery charges.